CAREERS/CULTURE

Everi believes that a key driver to our current and future success is our ability to attract and retain talented individuals and are committed to continuing to develop and implement programs and benefits in furtherance of this focus.

Employee Engagement

Aligning with our values of Inclusion and Collaboration, we seek continuous dialogue with our employees about their experiences at Everi. We have several employee feedback mechanisms, including our bi-annual employee feedback survey implemented through a third-party provider, Entromy. Using the feedback shared by our employees, we strive to effectively address their suggestions with targeted solutions like improving company-wide onboarding and training initiatives, identifying new and impactful ways to communicate with employees across the organization, and adding or revising specific benefits in response to employee requests. Since we began our bi-annual survey program in 2020, we have seen a 7-point increase in our overall Employee Net Promoter Score. We believe that the Net Promoter Score is an important indicator of employee pride, because it reflects our employees’ response to the question “Would you recommend Everi as a place to work to a friend?” We were happy to learn that, based upon our employee responses to the surveys, Everi is ranked as a top-quartile company within Entromy’s portfolio of over 700 participating companies. All of these positive results reflect what we believe is increased employee confidence that their responses lead to positive action by the Company’s leadership team.

To ensure that we live up to our values of Excellence and Integrity, we also benchmark our employee experience externally against thousands of other organizations across the U.S. through the Energage Top Workplaces program. Our employees act as our judges and are surveyed annually across 15 culture drivers that create an inclusive and engaging workplace as identified by Energage. These results are benchmarked to companies of similar size in regional, national, and categorical divisions and are published in local and national newspapers annually. Looking at the results of this survey for 2021, 83% of employees at Everi feel that their manager cares about their concerns, ranking the Company in the Top 12% of all participating companies in the entertainment, hospitality, and casino gaming industry. The Company was also ranked in the top 6% of all participating entertainment, hospitality, and casino gaming companies because so many of our employees agreed that they have the work-life flexibility they need.

We are proud to have received multiple awards throughout 2021. Everi was named a Nevada Top Workplace 2021 by the Las Vegas Review-Journal and Las Vegas Business Press and was also named a Greater Austin Top Workplace 2021 by The Austin American-Statesman. In addition, the Company received two Culture Excellence Awards on a national level by Energage. The first award, for “Direction,” reflects our employees’ strong belief in our future and our strategy, and the second award for “Remote Work” is a reflection of the Company’s diligent efforts to create a desirable culture in a remote work environment.

Building on the strong Company culture and resounding positive feedback from Everi employees in 2021, in February of 2022, the Company was honored to be named on a national level as one of the Top Workplaces 2022 USA.

In addition to the awards the Company received in the United States, Everi’s India Team was certified in November of 2021 as a Great Place to Work® in the mid-size organization category by the Great Place to Work Institute Inc. It is a great honor to receive certification from this organization, which has over 30 years of experience assessing companies. This award is the result of the positive comments and input from our employees in India in response to the survey conducted by Great Place To Work Institute Inc.

We also believe that work should be FUN, especially as we are a Company that makes gaming products designed to be entertaining! We have held events throughout the years such as trivia competitions, holiday celebrations and other events, so our employees can connect, wind down, and enjoy the main value that makes Everi such a unique and great place to work.

Employee Recognition

In Q4 2021, the Company launched an online recognition platform for all of its employees to utilize. Through this platform, leaders and employees at all levels can share recognition and appreciation with their co-workers, peers, and leaders, and give reward points along with the recognition. The rewards points can be redeemed for gift cards or retail items for the recipient, donated to charitable organizations featured on the platform or converted back into points by the recipient to issue to other employees. Just three months after its launch, more than 90% of employees are utilizing the program, providing recognition to their fellow employees and giving out reward points. The results of the internal employee engagement survey that was completed in late Q4 2021 showed a 9% overall improvement in the area of Performance and Rewards, which is aligned with the timing of the launch of this new recognition platform.

Employee Training and Development                                                                                                                                           
In addition to the Women’s Leadership Initiative, which provides ongoing learning and development opportunities, Everi offers leadership training and development for all newly hired and promoted leaders, as well as a catalog of robust courses through our online learning platform, Level Up Learning. This catalog of courses is available to all employees and includes a wide variety of leadership and professional development topics, such as conflict management, effective delegation, unconscious bias, effective recognition, coaching and delivering feedback.

The Company also provides important training on various compliance topics, including many set forth in the Company’s Code of Business Conduct, Standards and Ethics, such as training on human rights, the risks of human trafficking and slavery (including actions of third parties and suppliers), and anti-corruption and bribery, to name a few. Everi believes in supporting each employee’s journey, so the Company also offers training courses on people skills such as emotional intelligence, email etiquette, and developing presence. In 2021, separate from any department-level training initiatives at our Company, our employees invested approximately 18,500 hours on training programs that educate employees on the Company’s Code of Business Conduct, Standards and Ethics, harassment prevention policies, and best practices, IT security best practices, and other personal development skills.

Employee Benefits  

The Company offers a benefits program that provides competitive and comprehensive benefit options at a reasonable cost to the employees, and 2022 is the seventh year in a row that there has been no increase to employee premiums (contributions) for medical, dental, and vision coverage. The benefit programs include an array of offerings, such as comprehensive medical, dental, vision, and wellness benefits; a discretionary time off (DTO) program which allows time off not only for vacations but also to celebrate, enjoy, or reflect on holidays or other days of significance to our employees, their families, and communities; parental leave; a 401(k) retirement plan with a Company match, which Company match was increased effective January 1, 2022; pet insurance; and both legal and financial wellness services.

The Company benefits are designed to recognize and meet the diverse needs of our workforce. In order to gather employee feedback to make benefit enhancements and improvements, the Company issues an employee benefits survey on an annual basis and uses that input to make improvements. In 2022, based on employee feedback received through this survey, the Company made several enhancements to the benefits program that support both the personal and professional needs of our employees, including lower in-network deductibles, expanded parental leave for the birth parent and non-birth parent, and expanded gym reimbursement. In response to the stress experienced by many from the COVID-19 pandemic, the Company added a new mental health and wellness program that allows for virtual coaching sessions as well as preventative and self-care offerings.